Frequently Asked Questions

How are flowers usually delivered?

Flowers are usually deliveredeither via our exclusive network of local florists or via our specialist flower delivery courier service.

Can my order be changed or cancelled once it has been placed?

If your order has not been released to the supplier some shops can make any changes or cancel the order. Changes cannot be made the day of shipping or delivery. During floral holidays there is a need to receive all changes or cancellations at least five business days prior to the delivery date.

Will I get an order confirmation?

If one sends an order with a correct email address, an automated e-mail confirmation will be received the day you place your order. If your order is placed after business hours, you will receive your confirmation on the next available business day. Your tracking number will follow closer to the actual date of shipping.

What could be the reasons why I didn’t receive an order confirmation?

If you did not receive an email confirmation it is possible that the email address may have been entered incorrectly. It is also possible that the email bounced back because of a full mailbox or it entered a bulk folder or spam guard folder.

Can I send flowers anonymously?

Most shops would prefer that all orders have a signature on the personalized message, although it is ultimately your decision. If a recipient contacts the customer service department questioning the sender of the flowers, any information will not be revealed about the sender due to a privacy policy.

Why do some shops not delivering on a Sunday or Monday?

In order for the flowers to be of fresh quality, some shops require the flowers to be shipped by overnight courier. Some has a courier service that does not ship packages on Saturday or Sunday for deliveries on Sunday and Monday.